6️⃣ Contact

Contact

Last updated: 4 July 2026

Page title: Contact · Shopify slug: contact

A question about your order, a product from our home and garden range, or how we operate?
Our support team is always glad to help and commits to responding to every message carefully and without unnecessary delay.

How to Reach Us

The most efficient and reliable way to contact us is by email. It allows us to look into your query thoroughly and provide a well-considered, complete response.

Email: contact@avenor.com
Website: avenor.com

Response Time

We aim to reply to all messages within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be attended to on the next available working day.

During particularly busy periods — such as around public holidays or special promotions — response times may be slightly extended. We value your patience and assure you that every message receives our full attention.

Helpful Information for Your Enquiry

To help us assist you as efficiently as possible, please include the following in your message:

Order number — if your query concerns an existing order
Full name — as provided when placing the order
Email address — the one used at checkout
A clear description of your question or the issue you have encountered
Photographs — particularly useful when reporting damaged or defective goods

How We Can Help You

Our team is available to assist with a wide range of matters, including:

Questions about the status or tracking of your order
Returns, exchanges and reimbursement requests
Product details and availability across our home and garden range
Reports of damaged, defective or incorrectly despatched goods
General questions about our website or your account
Suggestions and feedback to help us keep improving

Business and Legal Enquiries

Commercial or legal correspondence — including partnership proposals, business relations or legal matters — should be directed to contact@avenor.com, with a clear subject line indicating the nature of your enquiry. Your message will be forwarded to the appropriate department without delay.

Privacy of Your Communication

Personal data shared when contacting us by email will be used solely to handle your enquiry and processed in accordance with applicable data protection legislation. Further details are set out in our Privacy Policy.